How Support Works
Request a free or reduced-price outfit, privately and respectfully. Submitting a request does not guarantee approval.
- 1
Find an outfit
Browse the shop and look for items marked "Support eligible". Every item is one of one.
- 2
Send a request
Tell us what the outfit is for, when you need it and what you can afford (it can be ৳0). You can add a supporting document if you have one.
- 3
We review it
Our team reviews every request privately. We may call you or ask for a little more information in My Account.
- 4
Get a decision
If approved, you get a reduced price or the item free, sometimes with free delivery. The item is held for you until the offer expires.
- 5
Complete your order
Open the approved request in My Account and choose "Complete your order" before the deadline. We deliver it to you.
Questions
Who can request support?+
Anyone in Bangladesh who needs an outfit for an important moment (an interview, a new job, a wedding, a graduation or a special event) and cannot afford the full price.
Does a request guarantee approval?+
No. We look at each request fairly, and approval also depends on the item still being available. If someone buys the item first, your request closes and we let you know.
How many requests can I have?+
Up to three requests can be under review at the same time.
What happens to my documents?+
Supporting documents are private. Only authorised staff can open them, and they are never shown on the website.
How long is an approval valid?+
Usually 72 hours. The deadline is shown on your approved request; after it the item goes back on sale.